Digital Services Support Specialist (Birmingham)
More details
ABOUT US
The University of Wales Trinity Saint David (UWTSD) traces its heritage to the first university in Wales, receiving its Royal Charter in 1828. UWTSD now teaches over 16,000 students across six UK campuses, four in Wales and two in England. It also maintains long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.
Our aim is to transform education and, in doing so, transform the lives of the individuals and communities we serve. We are recognised for providing an outstanding student experience:
• 1st in Wales and 2nd in the UK for Student Satisfaction (Times Higher Education, 2026)
• 1st in Wales for 4 subjects and Top 10 in the UK for 5 subjects (Guardian University League Table 2026)
Our success is driven by the commitment, skill, knowledge and ability of our people. We are building on this strong culture to become a leading provider of accessible higher education.
- THE ROLE -
The Digital Services Support Specialist is the first point of contact for digital service enquiries, providing an inclusive, high-quality service to students, staff, and visitors. The role combines technical troubleshooting with excellent customer support to ensure seamless access to digital systems, resources, and learning spaces.
The post holder will provide support primarily through face-to-face interactions, as well as by phone and live chat. They will log and manage requests via the Service Management platform, diagnose and resolve technical issues, triage complex queries, and escalate where necessary to ensure timely service delivery.
The role also involves promoting digital services and resources, maintaining learning spaces and equipment, and managing short-term device loans and specialist resources. In addition, the post holder will contribute to service improvement by collecting data, maintaining knowledge base content, and identifying opportunities to enhance the user experience.
As a user-focused role, strong communication skills, attention to detail, and the ability to work both independently and collaboratively are essential. Through proactive engagement and effective problem-solving, the Digital Services Support Specialist plays a key role in enabling users to confidently access and benefit from the university’s digital services.
Please refer to the job description for details on the essential criteria required for this role.
- ADDITIONAL INFORMATION -
- Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
- This post is not eligible for sponsorship
Closing date: 10th November 2026 11:59 pm
Interview date: 18th / 19th November 2026