The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.
UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:
- 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
- 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

- THE ROLE –
The post of Lecturer in Environmental Design will be located within the Wales Institute of Science and Art (WISA) but will be focused on delivery at our partner institution in Lanzhou, China. The post holder will have to spend a significant proportion of their work time in China where all teaching will be delivered in English. These will be in 12-week blocks (covering a full semester) and upon expiration of this period, the postholder will be required to return to the UK under the terms of the contract to undertake academic activities at one of our UK based campuses, primarily Swansea (this can be a blend of Online and face to face). Support will be given to ensure our Chinese students benefit from the latest UK educational materials and methods, together with training on the pedagogical perspectives of the Chinese learner.

The post holder will be under the line management of the Deputy Dean Lanzhou Wales College for the duration of the contract but will work closely with Faculty staff in Lanzhou whilst on the 12 week teaching block there.

As with all teaching posts at the university, the post holder will be required to produce a range of teaching and assessment materials, covering a range of module within the subject area of Environmental Design. The post holder will deliver teaching in a variety of different learning environments and use a variety of teaching styles and approaches, including all levels of undergraduate study and, where appropriate, postgraduate study. The post holder will offer both academic and pastoral feedback and support to students to the highest professional standards and with due regard to the ongoing enhancement of the student experience. The post holder will undertake scholarship, research, training or project work, either individually or within a team, to ensure ongoing professional development and to enhance the profile of the Academic Discipline, Institute and Universities both Chinese and British. The post holder will make a positive contribution to the day-to-day activities of the Academic Discipline that may cover areas such as dissertation supervision, student recruitment, marketing activities, research seminars and workshops, staff training and professional development.

This role will:

- Offer teaching and student support at undergraduate and postgraduate level of study, either individually or as a member of a teaching team
- Offer teaching in a variety of learning settings, from seminar and small group tutorials to large class teaching, lectures, and workshops. using appropriate and engaging teaching styles, within an established programme of study
- Design and develop teaching materials, assessment methods and grading criteria, for individual modules within a specific subject area, with a clear awareness and understanding of UK quality assurance requirements
- Supervise the work of students in a timely, professional and supportive manner, providing necessary advice on study skills, research methods, assessment and dissertation work

The primary location will be Swansea Campus & China.
Please refer to the job description for details on the essential criteria required for this role.

- ADDITIONAL INFORMATION -
- Annual leave entitlement is 35 days’, plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
- This role may be eligible for sponsorship subject to Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 5 and above)
- This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement.

Closing date: 29th July 2025 11:59pm

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.

UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

- 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
- 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

- THE ROLE –
The post holder will be required to devise a range of teaching and assessment materials, covering several modules and subject areas. The post holder will deliver teaching in a variety of different learning environments and use a variety of teaching styles and approaches, including all levels of undergraduate study and, where appropriate, postgraduate study. The post holder will offer both academic and pastoral feedback and support to students to the highest professional standards and with regard to the ongoing enhancement of the student experience. The post holder will undertake scholarship, research, training or project work, either individually or within a team, to ensure ongoing professional development and to enhance the profile of the Academic Discipline, Institute and University. The post holder will make a positive contribution to the day-to-day activities of the Academic Discipline that may cover areas such as dissertation supervision, student recruitment, marketing activities, research seminars and workshops, staff training and professional development.

The post holder will develop administrative activities and make a positive contribution to the day-to-day activities of the Campus.

This role will require you to:

- Offer teaching and student support at undergraduate and postgraduate level of study, either individually or as a member of a teaching team
- Offer teaching in a variety of learning settings, from seminar and small group tutorials, to large lectures, workshops or placements, using appropriate and engaging teaching styles, within an established programme of study
- Design and develop teaching materials, assessment methods and criteria, for individual modules or modules within a specific subject area, with a clear awareness and understanding of relevant quality assurance requirements
- Supervise the work of students in a timely, professional and supportive manner, providing necessary advice on study skills, research methods, assessment and dissertation work
- Offer appropriate advice, feedback, support, and encouragement to students, in both an academic and personal tutor role, to ensure a high-quality student experience
- Undertake relevant scholarly and research activity, either as part of a collaborative project or individually, as a means of updating knowledge in an appropriate specialism and underpinning effective learning and teaching, or for seeking publication, knowledge transfer, public dissemination, or for funding and grant opportunities

This role is based in Swansea but should be able and prepared to work at home, and at other locations as necessary.

Please refer to the job description for details on the essential criteria required for this role.

- ADDITIONAL INFORMATION -
- Annual leave entitlement is 35 days’, plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
- This role may be eligible for sponsorship subject to Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 5 and above)
- This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement.

Closing date: 29th July 2025 11:59pm

-ABOUT US -
The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.

UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:
• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

We are now looking for a Senior Lecturer in Business Management who will also undertake the role of Programme Manager for our DBA (Doctor of Business Administration) Programme at our London campus.

- THE ROLE –
The DBA is a professional doctorate which provides a structured programme of study through taught modules at Part I and a research thesis at Part II, closely integrated with an individual’s professional career development.

The Senior Lecturer in Business Management and DBA program manager will lead and oversee the DBA programme, while also undertaking high-quality teaching and research. As a part of the programme management responsibilities, the main duties will include leading and managing the DBA programme, overseeing high-quality delivery of the DBA, curriculum design, allocation of teaching resources for Doctoral modules, coordinating various Doctoral programme activities & events such as the Knowledge Symposium, attendance & publication at Conferences, providing students with the skillset to publish high-quality research, providing day-to-day support and mentoring for students, liaising with key stakeholders in the University, performing admissions interviews, and supervising the doctoral research of DBA students to completion. The responsibility will also include identifying suitable Doctoral Supervisors, and conducting and chairing vivas.

The post holder will offer academic and pastoral support to the students to the highest professional standards. This will include the development of a wide variety of lifelong learning competencies for DBA students across both Part I and Part II of the programme.

The Senior Lecturer is expected to contribute to the intellectual life of the Institute and the wider University, and champion their own individual research field and/or academic specialism. The ability and willingness to teach and lead on other business management programmes will also be advantageous.

- REQUIREMENTS -
You should have:
• A PhD/DBA/Doctoral qualification in a relevant discipline
• Experience in Programme Management
• A good research profile
• Evidence of successfully supervising Doctoral students to completion
• Experience in teaching, delivery, assessment and student support at all levels, including undergraduate, postgraduate and doctoral level in a relevant subject area
• Experience in Module leadership, including the design and development of module content at Postgraduate/Doctoral level.
• Evidence of good organisational and personnel management skills
• Evidence of excellent interpersonal and communication skills with the ability to work collaboratively
• IT proficiency and experience of using e-resources
• Evidence of the ability to balance competing pressures of teaching, scholarship, research, administrative demands and deadlines

Please see the job description for the full information on the duties of the role and all of the requirements.

- ADDITIONAL INFORMATION -
Annual leave entitlement is 35 days’, plus 8 bank holidays and 4 University closure days

For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs

This role may be eligible for sponsorship subject to Home Office salary threshold requirements: https://www.gov.uk/skilled-worker-visa/your-job

Closing date: 20th July 2025, at 11:59pm

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.
UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.
Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:
- 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
- 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

*UWTSD is proud to be an Accredited Living Wage Employer. The Voluntary Living Wage (VLW) rate of £12.60/per hour is to be implemented on 1st April 2025. We will apply an adjustment to the hourly rate of pay for this role to increase it to £13.96 per hour

- THE ROLE –

The post holder will support the creation of high-quality, professional, innovative digital resources and learning content for distribution on platforms including the University’s Virtual Learning Environment (VLE).

Working with Digital Services colleagues, academic staff and subject matter experts from within the University, and external contacts where appropriate the post holder will offer advice and provide support with the design and delivery of content for online, distance and blended learning courses. The post holder should have a positive, proactive and flexible approach to their work. They should be highly motivated, and able to work autonomously and cooperatively with others. A positive, personable and problem-solving approach is essential, as is the ability to show initiative and adaptability.

The post will work in a fast-paced, professional environment and will be expected to work to tight deadlines such as:

- Collaborating with Digital Services colleagues, academic staff, and subject matter experts to design digital learning content and resources that align with identified user requirements, using a variety of multimedia applications, and ensuring quality through technical review and testing prior to sign-off.
- Ensuring all learning content developed adheres to the editorial style, design, quality specifications and pedagogical guidelines that have been defined, and complies with relevant University and digital learning policies, such as those defining accessibility, copyright and Intellectual Property standards
- Supporting Digital Services colleagues to ensure that key milestones are met during projects and identifying, resolving or escalating issues as appropriate.
- Building and / or uploading content to online learning platforms, ensuring all content is presented accurately, logically, and in compliance with agreed templates, specifications and standards for that project
- Maintaining a high level of continuing professional development to update own awareness of relevant external developments and best practice for similar provision with benchmark institutions / external bodies


This role will have a Swansea or Carmarthen campus base, but should be able and prepared to work at home, and at other locations as necessary.

Please refer to the job description for details on the essential criteria required for this role.

- ADDITIONAL INFORMATION -

- Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
- This role is not eligible for sponsorship in line with Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 4 and below)
- This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement.

Closing date: 25th July 2025 11:59pm
Interview date : TBC

*UWTSD is proud to be an Accredited Living Wage Employer. The Voluntary Living Wage (VLW) rate of £12.60 per hour is to be implemented on 1st April 2025. We will apply an adjustment to the hourly rate of pay for this role to increase it to £13.96 per hour.

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.

UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:
• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

- THE ROLE –
The role of Service Desk Engineer is to provide 1st and 2nd line IT support for end users to receive support and maintenance within the University’s desktop computing environment such as in-house computer systems, desktops, laptops, peripherals, AV equipment and translation equipment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment whilst ensuring optimal workstation performance.

An essential part of the role is to log requests and incidents via the IT Service Desk system and provide end-user assistance (in person, by telephone, or via e-mail) in a timely and accurate fashion. The post holder will be expected to work effectively and proactively without supervision, as well as provide appropriate support and guidance to junior members of the team.
This person will be responsible for providing technical IT support to assist end users in a professional and timely manner. This includes supporting in-person and online platform events required at any Wales campus.

The post holder will be required to work only in the evenings and on the weekends to provide a 7-day week cover on the designated campuses. The post holder should be able to demonstrate high levels of flexibility and accommodate changes in their working hours with minimum notice depending on the needs of the University.

Please refer to the job description for details on the essential criteria required for this role.

- ADDITIONAL INFORMATION -
• Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days (pro rata)
• For information on our staff benefits, please see: https://www.uwtsd.ac.uk/jobs
• This role is not eligible for sponsorship in line with Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job

Closing date: 28th July 2025 at 11:59pm

*UWTSD is proud to be an Accredited Living Wage Employer. The Voluntary Living Wage (VLW) rate of £12.60 per hour is to be implemented on 1st April 2025. We will apply an adjustment to the hourly rate of pay for this role to increase it to £13.96 per hour

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.

UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:
• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

- THE ROLE –
The Service Desk Analyst’s role is to provide a single point of contact for end users to receive IT support within the Universities managed desktop environment. An essential part of the role is to log requests and incidents via the IT Service Desk system and provide end-user assistance (in person, by telephone, or via e-mail) in a timely and accurate fashion.

The role will be based on the IT Service Desk on our SA1 campus providing 1st and 2nd line IT & VLE support to students and staff, but may also involve installing, diagnosing, repairing, maintaining, and upgrading local PC hardware and equipment to ensure optimal workstation performance when required. The post holder will be expected to work effectively and proactively without supervision, as well as provide appropriate support and guidance to junior members of the team.

Please refer to the job description for details on the essential criteria required for this role.

- ADDITIONAL INFORMATION -
Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days.

For information on our staff benefits, please see: https://www.uwtsd.ac.uk/jobs

This role is not eligible for sponsorship in line with Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job

This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement

Closing date: 20th July 2025 11:59 pm

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.
UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:
• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

- THE ROLE –

As Visual Marketing Officer you will be responsible for overseeing the development and creation of compelling visual content that enhances the University’s brand and student
recruitment efforts.

Working with colleagues across the wider Marketing, Recruitment and Communications directorate, you will coordinate the delivery of photography and video projects and ensure all images and videos from commissioned shoots are uploaded to the asset management system and tagged appropriately for marketing use.

You will plan and execute successful visual assets for a variety of marketing channels such as social media, advertising, print and other digital products. As well as forward planning you will need to respond to requests from internal clients such as Marketing, Corporate Communications and academic subject teams, scheduling work and logistics for shoot days and ensuring all visual content is tailored to the target audience and curated appropriately.

Although not responsible for taking photographs, filming videos or editing you will work collaboratively with design and media teams in Digital Services, as well as external photographers and videographers to interpret the brief and deliver a product that supports the University brand and engages the audience.

Please refer to the job description for details on the essential criteria required for this role.

- ADDITIONAL INFORMATION -

- Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
- This role may be eligible for sponsorship subject to Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 5 and above)
- This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement

Closing date: 8th August 2025 11:59pm

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.
UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.
Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:
• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

*UWTSD is proud to be an Accredited Living Wage Employer. The Voluntary Living Wage (VLW) rate of £12.60/per hour is to be implemented on 1st April 2025. We will apply an adjustment to the hourly rate of pay for this role to increase it to £13.96 per hour

- THE ROLE –

The CRM Enquiries Administrator will work as part of the CRM Enquiries team which has the responsibility for providing an outstanding customer experience, that proactively engages with prospective students and supports their decision-making to choose UWTSD.
The team is responsible for supporting the delivery of student recruitment targets through highly effective management and development of the customer relationship management system and the enquiries service.
The team also manage the University’s Student Ambassador programme. This is an adjunct team of students that support recruitment activities and events and provide an authentic perspective that resonates with prospective students.
This role will:
- be the first point of contact for current and future Student Ambassadors and will be responsible for ensuring all onboarding and organisational processes are completed within agreed processes.
- support the organisation and delivery of University-wide recruitment events, such as Open Days, that attract applicants to study at UWTSD.
- Support the wider marketing team as and when required.

The primary location will be in either Carmarthen or Swansea. However, the post holder will also be required to ensure an on-campus presence across all UWTSD campuses and will provide advice and guidance to marketing staff and academics across all locations.

Please refer to the job description for details on the essential criteria required for this role.

- ADDITIONAL INFORMATION -
- Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
- This role is not eligible for sponsorship in line with Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 4 and below)
- This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement

Closing date: 25th July 2025 11:59pm

Senior Delivery Manager
Swansea campus (hybrid working with travel to other locations as necessary)
£46,974 - £56,021 per annum

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.
UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

An exciting opportunity has arisen for a Senior Delivery Manager, who will be responsible for, overseeing and optimising the end-to-end delivery of the University’s website roadmap using both agile and waterfall methodologies. The roadmap includes interdependent projects, products, and services. The post is full time (37 hours) for 12 months, with the potential to extend.

You will play a leading role in ensuring the successful execution of initiatives, meeting defined business objectives and enhancing operational efficiency through large-scale releases or product developments. You will lead and support colleagues across content (Marketing) and technical (Digital Creativity & Learning) teams in the activities associated with the planning, implementation and continuous improvement of products and projects and will directly manage the most complex and contentious activities yourself.
You will need to have a degree level qualification or equivalent plus considerable experience in a relevant role(s), as well as practitioner level qualifications in Project/Programme Management including Agile project management qualifications and relevant certifications (e.g. PfMP, PMP, PgMP). The role requires proven senior delivery management experience, with a significant portion in a senior or leadership role, together with a demonstrable track record of delivering SEO projects to meet objectives, on time and on budget.

Experience of working in Higher Education is desirable, as is the ability to understand and respond to basic greetings in Welsh such as ‘Good Morning’ and ‘Thank You’.

For full benefits of working at UWTSD see – Jobs and Working at UWTSD | University of Wales Trinity Saint David

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.
Note your correspondence language will be determined by the language you apply in. To apply in Welsh, please click ‘Cymraeg’ at the top right of the screen.

Closing date: 18 July 2025, 11:59pm

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.
UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:
- 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
- 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

- THE ROLE –

The University of Wales Trinity Saint David is committed to transforming education and to enhancing the student experience. This has led to the development of physical and digital student-facing Hubs to provide a one-stop-shop approach to student issues and information.

The Student Hwb serves as a first point of call for student queries, and Hub staff are empowered to resolve a list of common student queries and issues without the need for further referral. The Student Hwb knits the different elements of the University together, presenting a unified approach to our students. Where referral is required, the Student Hubs make an active referral and track the resolution of student issues through to completion.

The post of Senior International Student Support Officer (Student Hwb) will work according to the agreed operating principles of the Hub, and the agreed duties and areas of responsibility. The Senior International Student Support Officer will be line managed by the Student Hwb Manager and will work closely with other officers in the Student Hwb. They will work collaboratively across a range of areas and aspects administered by the Hwb. The post holder will be required to provide a holistic student support service to international students ensuring a smooth transition to life and study in the UK and provide continued support for the international student lifecycle.

This role will require:

- Supporting in the delivery of high-quality student-centred service and support via the Student Hwb.
- Coordination of meet and greet for arrivals, airport transfers and welcome activities for international students.
- Ensuring a professional triage service acting as first point of contact for student enquiries via telephone, in-person or digitally using own judgement to identify appropriate services to which to refer students.
- Working using own initiative to deliver excellent customer service to all students through consultation with other team members ensuring that all student issues and enquiries are dealt with efficiently, effectively and with due regard to confidentiality.

The primary location will be in the Student Hwb at Carmarthen Campus, but the post holder may be expected to work across other campuses, depending on the needs of the Hwb.

Please refer to the job description for details on the essential criteria required for this role.

- ADDITIONAL INFORMATION -

- Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
- This role may be eligible for sponsorship subject to Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 5 and above)
- This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement.

Closing date: 29th July 2025 11:59pm

Interview date : 6th August 2025

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.
UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.
Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:
- 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
- 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

*UWTSD is proud to be an Accredited Living Wage Employer. The Voluntary Living Wage (VLW) rate of £12.60 per hour is to be implemented on 1st April 2025. We will apply an adjustment to the hourly rate of pay for this role to increase it to £13.96 per hour.

- THE ROLE –

The University of Wales Trinity Saint David is committed to transforming education and to enhancing the student experience. This has led to the development of physical and digital student-facing Hubs (Hwbs) to provide a one-stop-shop approach to addressing student queries and sharing information. The Student Hwb serves as the first point of call for students, handling queries in person, via email, live chat, phone and through the student portal. Empowered to resolve a wide range of common student issues, the Hwb team minimises the need for referrals. The Student Hwb knits the different elements of the University together, presenting a unified approach to our students. When referrals are required, the Student Hwb ensures active engagement, tracking resolutions to completion.
The Student Hwb is responsible for student communications including social media and maintain the Student Hwb App. The Student Hwb also organise the welcome events and resources for new and returning students across UWTSD’s Welsh campuses.
The Student Hwb Support Officer will work under the guidance of the Student Hwb Manager, collaborating closely within a vibrant and welcoming team to provide holistic student support. This role requires a proactive and caring approach, to delivering exceptional service in alignment with the Hwb’s operating principles and objectives.


The duties for this role may vary but broadly encompass the following responsibilities:

- Delivering high-quality, student-centred service and support through the Student Hwb.
- Assisting with UWTSD’s welcome activities and contributing to the development of welcome resources for new and returning students.
- Ensuring a professional triage service, acting as first point of contact for student enquiries via telephone, in-person or digitally using own judgement to identify appropriate services to which to refer students.
- Using initiative to ensure all student queries are managed effectively, confidentially and with excellent customer service.

The location of this role is in the Student Hwb Carmarthen.

Please refer to the job description for details on the essential criteria required for this role.

- WELSH LANGUAGE -

The ability to communicate and work through the medium of Welsh is essential for this post.

- ADDITIONAL INFORMATION -

- Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
- This role is not eligible for sponsorship in line with Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 4 and below)
- This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement (only to be used when asked by HRBP)

Closing date: 29th July 2025 11:59pm
Interview date: 12th August 2025