Head of Student Support

More details

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.
UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.
Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:
• 1st in Wales and 2nd in the UK for Student Satisfaction (Times Higher Education, July 2025)
Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

- THE ROLE –
This is a key post that will contribute to the ambitions of the University’s Health and Wellbeing Strategy and the provision of holistic, proactive and trauma-informed student support services.
This directorate senior leadership role is responsible for the strategic development, leadership and delivery of an integrated Student Support Service, contributing to student success, retention, wellbeing and inclusion. The postholder will lead multidisciplinary teams, embed proactive support models, and collaborate across the institution and with external partners to enhance the student experience.
The role will focus on the provision of high-quality, student-centered, support services operating at levels three and four of the national SevRes triage, including mental health advice, counselling, and learning support, including student success activities.
The Head of Student Support will seek to ensure provision of services which are aligned, frictionless and efficient, making best use of resources to support student progress, provide clear and accurate data, enable impact tracking, and are responsive to student needs.
The role will oversee the strategic development of support services, working with leaders at both the preventative and intervention levels to ensure a whole system approach to student support.

Please refer to the job description for details on the essential criteria required for this role.
- DBS -
This post is subject to a check by the Disclosure & Barring Service (DBS). The level of check which will apply will be an Enhanced with Adults Barred List.

- ADDITIONAL INFORMATION -
- Annual leave entitlement is 35 days’, plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
- This post may be eligible for sponsorship

Closing date: 21st September 2026
Interview date: TBC