Digital Technical Support Manager

More details

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.
UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.
Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

• 1st in Wales and 2nd in the UK for Student Satisfaction (Times Higher Education, July 2025)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

- THE ROLE –

The Digital Technical Support Manager provides operational leadership for the university’s IT and AV technical support services, ensuring reliable, high-quality and user-focused services across all campuses. Working closely with the Head of Digital Support Services, the role drives continuous improvement and ensures effective support for learning, teaching, research and professional services.
As the senior operational lead, the post holder oversees service performance, complex incident escalation and day-to-day service delivery, using their expertise and judgement to ensure services are resilient, sustainable and aligned with departmental goals.
The role develops and maintains effective operational processes, documentation and knowledge-management practices, using service data and trends to improve quality, manage risks and enhance reliability.
The post holder also provides line management, coaching and guidance to colleagues, supporting their development and promoting a collaborative, high-performing culture. They build effective relationships with academic and professional services staff and third-party suppliers to ensure services continue to meet institutional needs and respond to technological change.
Please refer to the job description for details on the essential criteria required for this role.

- ADDITIONAL INFORMATION -

- Annual leave entitlement is 35 days’, plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
- This post may be eligible for sponsorship
- For an informal discussion or further information about the role, please contact Paris Bonfield at paris.bonfield@uwtsd.ac.uk


Closing date: 23rd October 2026 11:59pm
Interview date: 2nd - 3rd November 2026